If someone has died, start by calling me.

I am sorry. You do not need to prepare anything, look anything up, or know the policy number before you get in touch. Call or text 920-328-5403, or email mercedez@thetrowagency.com, and I will take it from there.

What I will do

I will find out which insurance company holds the policy, get you the right claim form, tell you exactly what they need, and stay with you through the paperwork. If the policy was not placed through me, I will still help you work out where to start.

What is usually needed

This varies by insurance company, so treat it as a general idea rather than a checklist. I will confirm the actual requirements with the carrier.

• A certified copy of the death certificate.
• The policy number, if you can find it. If you cannot, I can help track it down.
• The insurance company’s own claim form, which I will get for you.
• Identification for the person making the claim.

What I cannot tell you

The insurance company decides whether a claim is paid, how much is paid, and how long it takes, under the terms of the policy it issued. I am not able to promise an outcome or a timeline, and I would not want to guess at one when it matters this much. What I can do is make sure the claim is filed correctly and chase it on your behalf.

There is no rush on your end

Reach out whenever you are ready. If it is easier to have someone else in the family call me instead, that is completely fine.