Already have a policy with me? Just reach out.
There is no portal. There is me.
You do not need to log in anywhere, open a ticket, or work out which department to call. If you have a policy through me and you need something, contact me the same way you did the first time and I will take it from there.
Call or text 920-328-5403
Email mercedez@thetrowagency.com
Or pick a time on my calendar and I will call you.
Things worth bringing to me
- A change of address, phone number, or email.
- A question about a payment, a due date, or a lapse notice.
- Updating a beneficiary.
- Understanding what your policy actually covers.
- A change in your life that might mean your coverage should change too.
- Starting a claim.
If you are not sure whether something is worth asking about, ask. It costs you nothing and it is a great deal easier than finding out later that it mattered.
Some changes go through your insurance company
Certain requests have to be made on the insurance company's own forms, because they are the ones who issued the policy and they hold the contract. That is normal. Tell me what you need and I will tell you exactly what the carrier requires and help you get it done, rather than sending you off to work it out alone.
If someone has died
I am sorry. Call or text me at 920-328-5403 whenever you are ready, and I will walk you through what the insurance company needs and help you through the paperwork. You do not need to have anything prepared before you call.
Bought your policy somewhere else?
This page is for people who have coverage through me. If you have a policy from another agent or company and you would like someone to look at whether it still fits, that is a different and equally welcome conversation. Just get in touch and say so.